Springbridge is a family-run firm, established over 25 years ago. Springbridge work with multinational companies as well as small, private customers throughout England, supplying landscaping materials such as topsoil and bark.
With a mission to become the UK’s top supplier for landscaping materials – and a willingness to invest in technology to support that mission – the company was recommended to Objective by an associate in the industry.
Springbridge needed a system to enhance the process of entering, tracking, and progressing deliveries. Their primary goals were to reduce the workload on office staff when planning the logistics of deliveries and to improve customer communications.
Additionally, Springbridge wanted to transition their manual-based system into a bespoke mobile app for providing information to their delivery drivers.
The system built by Objective streamlines the customer creation and order entry processes. It then enables easy delivery planning through a combination of filter logic, polygon filterable maps, and drag-and-drop functionality.
Email alerts are now sent to customers at each step of the way through either automatic or semi-automatic processes.
A mobile app enables drivers to easily locate and identify their next job, as well as capture Proof of Delivery signatures and photos. The system allows for Invoice/Receipt documents to be sent via email and exported to Sage.
The Results & Benefits
- Enhanced Productivity: Streamlined planning processes and improved handling of customer or delivery issues, such as cancellations, redeliveries, or refunds, contribute to heightened efficiency.
- Increased Potential: The improved efficiency not only enhances operational effectiveness but also translates into the company’s ability to generate more revenue through the reduction in manual workload.
- Improved Customer Experience: Customers stay informed about their delivery progress through relevant email notifications, ensuring a better overall experience.
Products and Technologies Used
.Net Core, C#, SQL, Custom Web API
Objective’s understanding of our requirements was very impressive, despite the fact that they do not work in the same industry. They understood the reasons behind building the database and kept the system development on track to perform its primary functions.
The team has always responded very quickly to our requirements and has always managed to find a solution to any issues faced.