We are in a good place with the health and monitoring of our SQL estate. Objective’s response to support tickets raised and solutions provided to health issues is good, and we are satisfied with services provided.
Group IT Manager, Keltbray
Support And Service Level Agreements
We don’t want you to have disruption in your business. But, we understand sometimes it happens and systems have downtime. Let us give you peace of mind with continued support. Whether it is a bug or issue that needs fixing, ongoing maintenance and updates or a change to your bespoke software we are here to help you.
Flexible Support Options
Whether you need a SLA with guaranteed response times or you would rather a monthly retainer for changes to your software then we have you covered. Much like our software, our support packages can be tailored to suit your company.
We can offer you:
- Agreed response times
- Fixed monthly pricing for bugs and on-going maintenance
- Pay-as-you-go pricing for bugs, maintenance and changes
- A monthly retainer for changes
- Use of our Client Portal, with priority levels set by you.
- Access to the developers that built your system
- A dedicated account manager
- Quarterly technology reviews