Research Associate and IISS Development Lead Military Balance+
Objective excelled in understanding the unique challenges and opportunities of our defence and military data. Their skillset and problem solving attitude enabled us to work together to deliver our requirement for a bespoke online database.
Support And Service Level Agreements
We don’t want you to have disruption in your business. But, we understand sometimes it happens and systems have downtime. Let us give you peace of mind with continued support. Whether it is a bug or issue that needs fixing, ongoing maintenance and updates or a change to your bespoke software we are here to help you.
Flexible Support Options
Whether you need a SLA with guaranteed response times or you would rather a monthly retainer for changes to your software then we have you covered. Much like our software, our support packages can be tailored to suit your company.
We can offer you:
- Agreed response times
- Fixed monthly pricing for bugs and on-going maintenance
- Pay-as-you-go pricing for bugs, maintenance and changes
- A monthly retainer for changes
- Use of our Client Portal, with priority levels set by you.
- Access to the developers that built your system
- A dedicated account manager
- Quarterly technology reviews